Pace

Building @pacecom: The AI operations partner for insurance · Past @retool, cheer (acq by retool), @sequoia

Pace builds AI agents that run back-office insurance operations for carriers, brokers, and MGAs, handling submissions, renewals, and claims across documents, email threads, phone calls, and legacy systems including green-screen terminals. Founder and CEO Jamie Cuffe leads the company, an agentic AI startup focused on insurance operations, especially around business process outsourcing. Customers configure the agents through what the team calls agent operating procedures, written in natural language rather than code, and Pace turns operating procedures for carriers, brokers, and MGAs into agentic systems that execute complex workflows across documents, systems, and customer channels. The launch marks a $46 million Series B co-led by Thrive Capital and Sequoia, with participation from Emergence Capital and Pruven Capital, coming just months after a $10 million round led by Sequoia earlier in the year. Counted among its customers are major insurers including Prudential, with a multi-year agreement that began as a pilot and moved to full production , alongside Palomar, Convex, and WTW. To date, Pace agents have completed more than 250,000 insurance operations, with output the company says is tripling each quarter. The launch matters now because insurance carriers are actively shopping for production-grade agentic systems to tackle the manual workflows that make small policies uneconomic to write and service. Pace pitches end-to-end agents that handle entire standard operating procedures rather than isolated workflow steps , positioning itself as an alternative to traditional BPOs for the regulated, document-heavy work that sits between an insurer's underwriting decision and the customer.

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