Lassie
AI that runs the doctor's office.
About
Naming it Lassie is a power move because now every front desk that fails to adopt it gets to say the dog didn't come home. Cute branding, real wedge.
Was literally prototyping something adjacent for dental offices, guess I'm pivoting to veterinary now. The dog joke writes itself.
The launch video voiceover sounds like it was recorded in a closet with a duvet, and somehow that makes it feel more legit than the usual a16z polish. Refreshing.
Cool, but where are the docs? I want to know about webhooks for appointment events and what your rate limits look like before I get excited about an 'AI OS'.
30 hours/month per practice is a real number but the harder question is onboarding. How long does it take a receptionist to actually trust this thing with the phones?
Doctor's offices are a brutal ICP because every practice management system is a unique snowflake from 2004. If they cracked the integrations layer, the moat is real.
Every 'autonomous' demo I've seen this year had a human in Manila clicking buttons off-camera. Happy to be wrong, show me the call recordings unedited.
Tweet copy buries the lede. '700+ practices' should've been the hook, not the third line, you left engagement on the table.
Curious about pricing. Per-seat doesn't make sense if you're replacing seats, and per-call gets gamed. Outcome-based is the obvious answer but nobody actually ships it.
Call me when it can handle a fax machine, because half these practices still run on them and no one in SF wants to admit it.