Giga (Scout)

Giga's Scout is a system for enterprise support teams that takes a target KPI, such as funded deposits from new bank customers, and works to move that number on its own. It builds agents around the goal, watches live conversations (especially the ones where a human rep had to take over), spots recurring failure patterns, and proposes specific fixes like wiring up an API so the agent can issue a promo code inside a chat. Small changes to wording or policy are tested on a slice of traffic and shipped automatically, while anything touching real money or external systems is routed to a named owner with the evidence Scout collected, then resumed once unblocked. The launch matters because most "AI agent" products still leave the optimization loop to humans, who manually review transcripts, write prompts, and guess at what to change next. Scout closes that loop by tying agent behavior directly to a business metric the customer defines in plain English, with a command center that shows what was tried, what worked, and what is waiting on approval. It is aimed at operators running large support functions who care less about deflection rates and more about downstream revenue outcomes. Giga is a San Francisco company founded in 2024 by Esha Dinne and Varun Vummadi , both graduates of IIT Kharagpur , with Vummadi as CEO and Dinne as CTO. The company builds AI support agents for enterprises and recently raised $61 million to expand its enterprise voice AI work, with DoorDash among its customers , which gives Scout an existing deployment base to learn from as it rolls out.