Chatbase

Founder of @chatbase

Chatbase is a platform for building customer-facing AI agents that answer questions, take actions in connected systems, and escalate to humans when needed. The agent trains on a company's website, documentation, SOPs, and ticketing history, then plugs into the tools support teams already run on. Yasser Elsaid, who founded Chatbase in early 2023, is positioning this release as a relaunch aimed at cementing the company as a platform for building customer-facing AI agents , and the launch coincides with the company crossing $10M in ARR. The pitch with this release is that Chatbase has grown into a full harness around the model, supplying context, tools, guardrails, and human-in-the-loop controls rather than just a chat widget. That bundle now includes interactive widgets so the agent can respond with visual components instead of plain text, a voice product that extends the same agent to phone calls and call centers, and a built-in help desk for approvals, takeovers, and tickets that need a human. The roadmap emphasized in recent months has centered on expanding integrations with tools businesses already use, like CRMs and scheduling systems. The launch matters now because the market for customer support AI is consolidating around agents that can actually resolve tickets end to end, not deflect them, and Chatbase is making the case for one agent across chat, voice, and human handoff rather than separate stacks. Founder Yasser Elsaid started the company in November 2022 and has run it as a bootstrapped business , with the platform now serving over 10,000 businesses connecting agents into CRMs, payment systems, and scheduling tools to resolve issues end to end . For operators evaluating where to place a bet in the customer experience AI category, this release is the clearest signal yet of where Chatbase wants to compete.

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